Security & fraud prevention

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Suspicious activities

Criminals often pretend to be trusted companies, including Safe2transact, to steal passwords, codes or money. Here's how to recognise the most common tricks and what to do about them.

Phishing

Phishing is an attempt to get sensitive information, such as your password, 2FA codes or personal data, by pretending to be someone you trust. It can come by email, text message, social media or a fake website.

  • Email: fake emails can look like they come from Safe2transact. Always check the sender's address and the website address before you click anything.
  • Fake websites: fraudulent sites copy real ones, often with small differences in the web address. They're made to steal your login details or personal information. Bookmark the official Safe2transact pages so you don't mistype the address.
  • Text messages: don't click links in unexpected messages, for example one claiming you've received crypto you weren't expecting. Open the app or type the website address yourself instead.

Scams

Scammers may pretend to be Safe2transact staff, a regulator, a government agency or the police. They often put you under pressure to move your money or share sensitive information quickly.

Safe2transact Customer Support agents will never:

  • Ask for your password, 2FA code or app PIN.
  • Ask you to approve a sign-in or payment request in the app.
  • Ask you to secure, move or access your funds.
  • Call or text you to give you a new wallet address for moving your funds.
  • Ask you to install software on your device.
  • Ask you to contact an unknown number to reach us.

Help protect yourself

  • Never share personal or confidential information with unknown callers. Scammers can fake a real phone number so the call looks genuine.
  • Contact Safe2transact only through the official website or the app. See How to contact Support.
  • Never send crypto to an outside address because someone claiming to be from Safe2transact told you to.
  • Never approve a sign-in or payment request in the app that you didn't start yourself.
  • Turn on 2FA with an authenticator app and set up a Passkey on your phone. See Make your account more secure.

If something feels wrong

  • If you think someone else has access to your account, or you lost a device that can get into it, lock your account.
  • For a scam, a phishing attempt, a fake app or website, or anything else suspicious, report it to us.