How to order a Visa card

You can order a virtual Visa card, a physical Visa card, or both, in the app or on the web. A virtual card is free. A physical card costs €11.99 plus €3.50 for shipping.

Before you start

• You need an issued IBAN account. A card can't be ordered until your IBAN is ready. If you haven't requested it yet, see How to request your IBAN.
• If you try too early, the app tells you: To order a card, please request your IBAN account first. or Your IBAN is still being generated. You'll be able to order a card as soon as it's ready.
• You need two-factor authentication (2FA) with an authenticator app. See How to enable or reset Two-Factor Authentication (2FA).
• For a physical card, make sure your IBAN account has enough money to cover the fees.
• Cards are available in selected countries. See Countries eligible for Visa debit card.

In the app

1. Open the Cards tab.
2. Tap Add a card under Your cards, or tap New. You can also tap Order a card on the Home tab.
3. On Review and accept, tick each of the three statements (the Service Agreement, the Privacy Policy and the pricing of UAB Stanhope Financial). Each link opens the document in your browser.
4. Tap Proceed.
5. Choose Virtual card or Physical card and read the fee information.
6. Enter the 6-digit code from your authenticator app. The order is sent as soon as the code is complete.
7. You'll see Card ordered. Tap Done.

On the web

1. Go to Cards.
2. Select Order a card.
3. On Review and accept, tick each statement and select Agree & proceed.
4. Choose the card type, check the fee information, enter the code from your authenticator app and select Confirm.

What it costs

• Virtual card: free.
• Physical card: €11.99 for the card plus €3.50 for shipping. The total is taken from your IBAN account when you confirm the order.

Other card fees, such as ATM withdrawals, are listed on Pricing.

How many cards you can have

• You can hold one virtual card and one physical card at the same time.
• You can order a new card of the same type once your current card of that type is blocked or has expired.
• While one card order is still being processed, wait until it's finished before you order the other card type.

What happens next

• Your new card appears in Your cards while it's being processed. We send you a notification when it's ready.
• Virtual card: you can use it once processing is complete. There's nothing to activate.
• Physical card: we send it to your registered address. See How long does it take to receive a card? When it arrives, activate your physical card, then check your PIN. See How to set or change your card PIN.
• To pay with either card, add money to your card balance first. See Topping up your card.

Not sure which card you need? See Virtual card vs. physical card: what's the difference? If something goes wrong with your order, contact support.

IBAN and Visa card issuance and payment services are provided by Stanhope Financial UAB, a company registered in Lithuania (a member state of the European Union) with company code 305574870 and a registered address at Konstitucijos pr. 7, Vilnius, Lithuania. Stanhope Financial UAB is an Electronic Money Institution (EMI licence No. 78) authorized and regulated by the Bank of Lithuania. Access to your IBAN account and your VISA card is technically provided through the Safe2transact platform.