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Activate your physical card

When your physical card arrives, activate it by entering the last 4 digits of the card number printed on it. Until then, its status is Not activated and you can't use it, see its details or view its PIN. A virtual card doesn't need activating.

In the app

  1. Have your card in front of you.
  2. Open the Cards tab and tap your physical card. Its status shows Not activated.
  3. Tap Activate card.
  4. Enter the last 4 digits of your card number.
  5. Tap Activate.

When the digits match, your card's status changes to Active.

On the web

  1. Go to Cards.
  2. On your physical card, select Activate.
  3. Enter the Last 4 digits of your card and confirm.

If the digits don't match

  • You have 5 attempts. After each wrong attempt you see how many are left, for example: Those digits don't match. You have 4 of 5 attempts remaining.
  • Before your final attempt, the app warns you: This is your last attempt. If the digits are incorrect again, your card will be permanently blocked.
  • After 5 wrong attempts, your card is permanently blocked and can't be activated. Contact support for help.

Please note: Check the digits carefully before each attempt. Use the last 4 digits of the long card number on the card itself, not your PIN or any other number.

After activation

My card hasn't arrived

You need the card in your hands to activate it. See How long does it take to receive a card? for delivery times. If your card still hasn't arrived after that, or the envelope looks opened, contact support.

IBAN and Visa card issuance and payment services are provided by Stanhope Financial UAB, a company registered in Lithuania (a member state of the European Union) with company code 305574870 and a registered address at Konstitucijos pr. 7, Vilnius, Lithuania. Stanhope Financial UAB is an Electronic Money Institution (EMI licence No. 78) authorized and regulated by the Bank of Lithuania. Access to your IBAN account and your VISA card is technically provided through the Safe2transact platform.