How to set or change your card PIN

Your physical Visa card comes with a 4-digit PIN. You don't need to set one before you start: once the card is activated, you can view the current PIN with View PIN and change it with Set new PIN.

Before you start

• Activate your card first. The PIN options aren't available while the card shows Not activated. See Activate your physical card.
• If your card is frozen, unfreeze it first. See How to freeze or unfreeze your Visa card.
• You need the code from your authenticator app.

In the app

View your PIN

1. Open the Cards tab and tap your physical card.
2. Tap Settings.
3. Under Controls, tap View PIN.
4. Enter the 6-digit code from your authenticator app. Your card PIN opens in a protected view.

Set a new PIN

1. Open the Cards tab and tap your physical card.
2. Tap Settings.
3. Under Controls, tap Set new PIN.
4. Enter the 6-digit code from your authenticator app.
5. Enter your new 4-digit PIN in the secure form that opens.

On the web

1. Go to Cards.
2. On your physical card, select View PIN or Set new PIN.
3. Confirm with the code from your authenticator app, then view your PIN or enter a new one.

Is there a fee?

Changing your PIN has a fee. You'll find the current amount on Pricing.

Good to know

• Only physical cards have a PIN. A virtual card is used with its card number, expiry date and CVV.
• Choose a PIN that's hard to guess. Avoid combinations like 1234, 1111 or your date of birth.
• Never share your PIN with anyone, including Safe2transact support. We will never ask for it.
• If you think someone knows your PIN, set a new one straight away. If your card may be lost or stolen, freeze it and see What to do if your card is lost or stolen.
• If you can't view or change your PIN, contact support.

IBAN and Visa card issuance and payment services are provided by Stanhope Financial UAB, a company registered in Lithuania (a member state of the European Union) with company code 305574870 and a registered address at Konstitucijos pr. 7, Vilnius, Lithuania. Stanhope Financial UAB is an Electronic Money Institution (EMI licence No. 78) authorized and regulated by the Bank of Lithuania. Access to your IBAN account and your VISA card is technically provided through the Safe2transact platform.