How to close your account

You can ask to close your account at any time in the app or on the web. Your balances must be at 0 EUR first. Our support team then reviews your request, and your account may be closed within 14 days of the date of your request.

Before you start

• Two-factor authentication with an authenticator app. You confirm the request with a 6-digit code from your authenticator app. If it isn't set up, the app shows “You need two-factor authentication (2FA) enabled to close your account.” See How to enable or reset two-factor authentication (2FA), or contact support.
• A balance of 0 EUR. The balance of your IBAN account and your card must be reduced to 0 EUR before your account can be closed.
• One request at a time. If you already have a closure request in progress, you can't send another one.

Before you close: get your money and records

• Send your IBAN balance to another account. See Making a payment.
• Move any money on your card back to your IBAN. See Unloading your card.
• If you hold crypto-assets, sell them or send them to another wallet.
• Make sure all your pending transactions are complete.
• Download your statements for your tax or accounting records. See Statements and exporting transactions.
• Download copies of your agreements in Account → Agreements.

In the app

1. Open Account and scroll to the bottom.
2. Tap Close account.
3. On the next screen, tap Close account to continue. If you've changed your mind, tap Keep my Safe2transact account.
4. Read the warning and the confirmation text.
5. Enter the 6-digit code from your authenticator app.
6. You'll see Account closure request submitted. Tap OK.

On the web

1. Log in and open Account → Close account.
2. Click Close account.
3. Read the warning and confirm with your two-factor authentication code.
4. You'll see Account closure request submitted.

What happens next

• We email you to confirm we've received your request.
• If your IBAN and card balances are at 0 EUR, our support team reviews your request and contacts you about the next steps.
• If there's still money in your IBAN account or on your card, reduce it to 0 EUR. We send you a reminder by email. If your balance isn't at 0 EUR within 14 days of your request, the request is cancelled automatically and we let you know by email. You can send a new request once your balance is cleared.
• Your card stays active until your account is fully closed.
• When your account is closed, we email you a confirmation. From then on, you no longer have access to the financial services linked to your account.

After your account is closed

• You can still ask us for your statements or a copy of your personal data by emailing support@safe2transact.com.
• We keep certain information and records after closure, as the law and our Terms and Conditions require. Our Privacy Policy explains how long we keep your data.
• A closed account can't be reopened. See Can I re-open my closed account? and Can I sign up again after closing my account?

Please note: in some cases we or our providers may close an account. See When we may close your account. Questions about closing? See How to contact support.

IBAN and Visa card issuance and payment services are provided by Stanhope Financial UAB, a company registered in Lithuania (a member state of the European Union) with company code 305574870 and a registered address at Konstitucijos pr. 7, Vilnius, Lithuania. Stanhope Financial UAB is an Electronic Money Institution (EMI licence No. 78) authorized and regulated by the Bank of Lithuania. Access to your IBAN account and your VISA card is technically provided through the Safe2transact platform.