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Proof of address: accepted documents and verification rules
As part of identity verification, we ask for a document that proves where you live. We also ask for one when you change your residential address. This helps us meet Know Your Customer (KYC) and anti-money laundering (AML) requirements.
Accepted documents
We accept these documents if they were issued within the last 3 months:
| Document type | Examples |
|---|---|
| Government documents | Government statements, voter registration documents, tax bills and other government-issued letters |
| Utility documents | Utility bills, telecom provider bills and other utility documents |
| Banking documents | Bank statements, bank letters and other banking documents, including statements from digital-only banks |
Your document must
- Be issued within the last 3 months.
- Show your full residential address.
- Show your full name, exactly as it appears on your Safe2transact account.
- Be in Latin characters.
- Be complete: upload every page, with nothing cut off or covered.
- Be the original document or a clear photo of it, easy to read.
Documents we don't accept
- Documents that show a PO Box instead of a residential address.
- Documents that show a business address instead of your home address.
- Screenshots.
- Cropped, partial or unreadable documents.
- Rental or lease agreements and university letters.
- Documents older than 3 months.
Good to know
- If your document isn't accepted during identity verification, the app shows One more document needed. Tap Try again and upload a document that meets the rules above. See Verification results and what to do next.
- Moved house? See Updating legal/residential address.
- Not sure whether your document qualifies? Ask us before you upload it: see How to contact support.
