Account setup at a glance

Getting started with Safe2transact takes a few steps. Here they are in order, with a link to the full guide for each one.

1. Create your account

Register with your email address, phone number and a password, and accept the Terms and Conditions and the Privacy Policy. How do I create an account?

2. Confirm your email and phone number

We send a code to your email address and another to your phone. Enter both, then log in. Didn't get a code?

3. Verify your identity

After your first login, the app takes you to identity verification. You'll photograph an identity document, take a selfie and add proof of your address. ID verification: step by step

4. Fill in the KYC questionnaire

While we review your identity, tap Start your KYC questionnaire and answer the questions about yourself and how you plan to use your account. KYC questionnaire

5. Wait for your verification results

We review your identity verification and your questionnaire. The app shows where things stand and tells you if we need anything else. Verification results and what to do next

6. Request your IBAN

Once you're approved, tap Request IBAN under Your accounts on the Home screen. Cards and Crypto become available once your IBAN is issued, and we email you when it's ready. How to request your IBAN

7. Add money

Transfer euros to your new IBAN to start using your account. How to add money to IBAN

8. Order a card

Tap Order a card under Your accounts to get a Visa card. Card availability may vary by region. How to order a Visa card

9. Secure your account

Set up a passkey, biometrics or an app PIN, and two-factor authentication, so only you can sign in and approve payments. Set up a passkey, biometrics and app PIN

Need help along the way? See How to contact support.

IBAN and Visa card issuance and payment services are provided by Stanhope Financial UAB, a company registered in Lithuania (a member state of the European Union) with company code 305574870 and a registered address at Konstitucijos pr. 7, Vilnius, Lithuania. Stanhope Financial UAB is an Electronic Money Institution (EMI licence No. 78) authorized and regulated by the Bank of Lithuania. Access to your IBAN account and your VISA card is technically provided through the Safe2transact platform.