When your account is restricted

We may temporarily restrict your account to keep it compliant & secure. This can happen (non- exhaustive basis) if:

• Your ID verification isn’t complete.
• Your source of funds isn’t verified.
• Your KYC details are outdated.
• Passport or national ID card are expired.

If we need more information from you, we’ll email you with clear next steps and any deadlines.

To get back to full access:

• Complete any requests right away.
• Upload clear, valid, and up-to-date documents.
• Have recent transaction records ready for review.