Hello! How can we help you ?
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Getting started
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Rewards & referrals
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Account restriction & closure
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Profile & settings
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Security & fraud prevention
- How we keep your wallet safe
- How we meet global compliance standards
- Make your account more secure
- Password reset
- How to enable or reset Two-Factor Authentication (2FA)
- How to export Google Authenticator to your new phone
- Suspicious activities
- Lock or unlock your compromised account
- How to report suspicious activity
- Lost your phone
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Trading & funding
- What is cryptocurrency, and how does it work?
- What types of cryptocurrencies can I trade on your platform?
- Fiat (Euro) deposits & withdrawals
- How to whitelist IBAN account
- Crypto currency deposits & withdrawals
- Beneficiaries for crypto withdrawals
- Wallet service for external crypto withdrawals
- Minimum withdrawal asset amounts
- Unsupported crypto deposits
- Trading crypto: buy, sell, swap.
- Crypto dust
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Requirements for the proof of address

Your document must:
- Have been issued within the last 90 days.
- Show your new address and your full name, exactly as it appears on your account.
- Be in Latin characters.
- Be the full document (partial or cropped documents cannot be accepted).