Did not receive the confirmation SMS or email?

If you haven’t received your confirmation SMS or email after creating a new account, please follow the steps below.

Confirmation SMS not received

If you have just created an account and haven’t received the confirmation SMS after 30 minutes:

• Make sure you entered the correct phone number during registration.
• Click on Resend code button to request a new verification SMS.
• Ensure your mobile phone has network coverage and can receive messages. 

Confirmation email not received

If you haven’t received your confirmation email after 30 minutes:

• Verify that you entered the correct email address during registration.
• Check all your mailbox folders – including Spam, Promotions, or other folders.
• Click on Resend Code button in your Safe2transact wallet if the email still hasn’t arrived.

Our emails are sent from support@safe2transact.com. If you still don’t see it, your email provider may be blocking it. Try the following:

• Add our address to your contacts or safe senders list.
• Mark Safe2transact emails as “Not Spam” or “Trusted.”
• Make sure your email inbox is not full. Delete old emails or increase your mailbox storage.
• Try accessing your mailbox via a different device, browser, or email app.
• If using a mobile device, disconnect and reconnect to your mailbox.
• Ensure you’re still logged in — sometimes you may be logged out due to a password change.
• Check your internet connection and switch networks if possible.

Still Not Working?

If you still haven’t received your confirmation SMS or email after following these steps:

• Contact Safe2transact Customer Support via our Contact us form or email us at support@safe2transact.com.
• Please include your registered phone number and email address so we can assist you faster.