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Hello! How can we help?

Getting started

  • Account Setup at a glance
  • How do I create an account?
  • Did not receive the confirmation SMS or email?
  • What information do I need to provide for identity (ID) verification purposes?
  • ID Verification: step by step
  • KYC questionnaire
  • How long does it take to verify my account?

Rewards & referrals

  • How to refer a friend
  • Referral program
  • Save token
  • Save nodes
  • Trading fee discounts

Account restriction & closure

  • When your account is restricted
  • Account completion & closure
  • Can I re-open my closed account?
  • Reusing your details

Profile & settings

  • How to update personal information
  • Updating legal name
  • Updating phone number
  • Updating email address
  • Updating legal/residential address
  • Updating citizenship or passport
  • Requirements for the proof of address
  • Know Your Customer questionnaire update
  • Files section

Security & fraud prevention

  • How we keep your wallet safe
  • How we meet global compliance standards
  • Make your account more secure
  • Password reset
  • How to enable or reset Two-Factor Authentication (2FA)
  • How to export Google Authenticator to your new phone
  • Suspicious activities
  • Lock or unlock your compromised account
  • How to report suspicious activity
  • Lost your phone

Trading & funding

  • What is cryptocurrency, and how does it work?
  • What types of cryptocurrencies can I trade on your platform?
  • Fiat (Euro) deposits & withdrawals
  • How to whitelist IBAN account
  • Crypto currency deposits & withdrawals
  • Beneficiaries for crypto withdrawals
  • Wallet service for external crypto withdrawals
  • Minimum withdrawal asset amounts
  • Unsupported crypto deposits
  • Trading crypto: buy, sell, swap.
  • Crypto dust

Safe2transact
 Address: Konstitucijos ave. 7 /
LT-09308 / Vilnius / Lithuania

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