Safe2transact
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Hello! How can we help?

Debit card

  • How to order Visa card?
  • How long does it take to receive a card?
  • How many Visa cards can I have?
  • Countries eligible for Visa debit card

IBAN

  • How to open IBAN?
  • How to add money to IBAN
  • SEPA payments
  • Third-party transactions
  • Countries eligible for IBAN
  • How many IBAN accounts can I have?

Getting started

  • Account Setup at a glance
  • How do I create an account?
  • Did not receive the confirmation SMS or email?
  • What information do I need to provide for identity (ID) verification purposes?
  • ID Verification: step by step
  • KYC questionnaire
  • How long does it take to verify my account?

Rewards & referrals

  • How to refer a friend
  • Referral program
  • Save token
  • Save nodes
  • Trading fee discounts

Account restriction & closure

  • When your account is restricted
  • Account completion & closure
  • Can I re-open my closed account?
  • Reusing your details

Profile & settings

  • How to update personal information
  • Updating legal name
  • Updating phone number
  • Updating email address
  • Updating legal/residential address
  • Updating citizenship or passport
  • Requirements for the proof of address
  • Know Your Customer questionnaire update
  • Files section

Security & fraud prevention

  • How we keep your wallet safe
  • How we meet global compliance standards
  • Make your account more secure
  • Password reset
  • How to enable or reset Two-Factor Authentication (2FA)
  • How to export Google Authenticator to your new phone
  • Suspicious activities
  • Lock or unlock your compromised account
  • How to report suspicious activity
  • Lost your phone

Crypto operations

  • What is cryptocurrency, and how does it work?
  • What types of cryptocurrencies can I trade on your platform?
  • Fiat (Euro) deposits & withdrawals
  • How to whitelist IBAN account
  • Crypto currency deposits & withdrawals
  • Beneficiaries for crypto withdrawals
  • Wallet service for external crypto withdrawals
  • Minimum withdrawal asset amounts
  • Unsupported crypto deposits
  • Trading crypto: buy, sell, swap.
  • Crypto dust

operating under NTJ, UAB

Address: Konstitucijos ave. 7 /
LT-09308 / Vilnius / Lithuania

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2026. All rights reserved.
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IBAN, VISA cards are issued by SH Financial, which operates under Stanhope Financial UAB, a company registered in Lithuania (a European Union member state) with company code 305574870 and with a registered address at Konstitucijos pr. 7, Vilnius, Lithuania. Stanhope Financial UAB is an Electronic Money Institution (EMI licence No. 78) authorized and regulated by the Bank of Lithuania (BoL). BoL is subject to the regulation of the European Central Bank.

NTJ, UAB (company number 306169597), with its registered address at Konstitucijos ave. 7, LT-09308, Vilnius, Lithuania, is the technical provider of the platform and the owner of the Safe2transact trademark.

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